Store Policies

Great care has been taken to portray the pieces of jewelry as accurately as possible through photographs and measurements.  Please note that colors may appear differently in person depending on your computer screen or device.  

Each handmade, one-of-a-kind piece  will exhibit the "hand of the maker".  Tiny imperfections are deliberate and add to the characteristic of your unique piece.  Please look closely at all photos and measurements before ordering.  

Raw materials come from a variety of resources and are identified to the best ability of Gretchen's Collections.  Please be aware that there are many types of stones with similar characteristics and it is possible that a stone may occasionally be misidentified. In semi-precious stone jewelry, this should not affect the value of the piece.  Again, read descriptions and look at photos carefully.  If you see that a piece has been misidentified on the website, please contact Gretchen's Collections so that we can correct it.  

If you are unhappy with your purchase, you may return it within seven days*.  Buyer pays return shipping; item MUST be shipped in the same packaging to protect from damage.  If an item is damaged due to insufficient return packaging, it will be ineligible for refund.  

All jewelry pieces have been thoroughly tested for wearability and comfort.  Jewelry is warranted for one year from time of purchase from defects in workmanship or materials during normal use**; item may be sent back for a free repair. (This excludes the chains that are provided free with pendants.)  If item is unable to be repaired, you will receive a refund or an exchange of similar value.

Customer is responsible for shipping costs to return item for repair; repaired item will be shipped to customer at no extra cost upon completion of repair.

Damage caused by regular wear and tear, misuse, abuse or improper handling or storage is not covered by this warranty. Repair or replacement within warranty period is at the sole discretion of the warrantor.

 * This applies to pre-made jewelry pieces.  Custom orders may not be returnable, although we will work with you to assure your satisfaction.

**Please avoid swimming or showering in the item; protect any piece from prolonged exposure to water, sharp objects, hard impact, direct contact with perfumes, dyes, cleansers, solvents, improper storage, etc.  Warranty does not cover damage caused negligence or misuse.